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EXAMS AND BOOKS: All Independent Study Exams
and APA publications are sold separately. Hardcopy
format exams (108XXXX) can be purchased online or by
phone, fax, or mail. Online format exams can ONLY be
purchased online. They can be purchased at
PAYMENT/INVOICING: All orders must be prepaid
unless submitted on a purchase order. Purchase order
payment is due 30 days from date of invoice.
SHIPPING/HANDLING: Domestic (U.S. Address) Fee
Based on Order Subtotal: Up to $14.99, free; $15-$59.99,
free; $60+, free
NON-U.S. ADDRESS FEE BASED ON ORDER SUBTOTAL:
Up to $14.99, fee $15; $15-$59.99, fee $16; $60+, fee
RUSH PROCESSING: Rush processing is available for
an additional $10 per “Ship to” address and provides
shipment within 2 business days of order receipt.
SHIPMENT METHOD: Standard shipment is by United
Parcel Service (UPS) Ground Delivery Service (street
address required). Allow 7-10 days for delivery from date
order is received.
SHIPMENT METHODS OTHER THAN UPS GROUND
DELIVERY SERVICE: Shipment methods other than UPS
Ground Delivery Service are available by request but will
incur an additional charge. Contact the Order Department
at 800-374-2721, ext. 5510 for additional information.
CLAIMS: Damage, shortages, or defective items must
be reported immediately upon receipt. Claims made 1
month or more following the invoice date will not be
REFUNDS: NO REFUNDS; ALL SALES FINAL.
RETURNS: Independent Study Exams cannot be returned
except due to an error by the APA Order Department.
DOCUMENTATION OF CE CREDIT: Hardcopy Exam
Purchasers: Documentation of CE CREDIT will be mailed
to you upon your successful completion of the exam
(score of 75% or higher).The documentation is dated
according to the date the answer sheet is received in
the APA CEP Office. You will receive your certificate
approximately 15 business days from the date we
receive your exam.
ONLINE EXAM PURCHASERS: Documentation of
CE CREDIT is immediately available upon successful
completion of the exam (score of 75% or higher).The
documentation is dated according to the date the exam
The completion date on the documentation of CE CREDIT
cannot be changed. There are no exceptions to this
APA Book-Based and Article-Based Programs: There
are no deadlines to complete these programs. The
deadline to complete the program and earn CE CREDIT
is based on your state board requirements. For the most
up-to-date information, please contact your state board
Video On-Demand Recordings and Interactive
Classroom Programs: All video on-demand recordings
and interactive classroom programs have a specified
access period. You will have access to view and
complete your course for 12 months from the time of
DISCONTINUATION OF EXAMS: Older programs or out-of-print books are rotated off our current list. Those who
have yet to return exams are given 1 year to complete
PASS/FAIL: A passing score on an examination is 75%
or better. You are allowed two attempts to successfully
complete the program.
TERMS OF SALE