Term� of Sale
Exams and Books: ALL Independent Study Exams
and APA publications are sold separately. Hardcopy
format exams (108XXXX) can be purchased online
or by phone, fax, or mail. Online format exams can
ONLY be purchased online. They can be purchased
Payment/Invoicing: All orders must be prepaid unless
submitted on a purchase order. Purchase order pay-
ment is due 30 days from date of invoice.
Shipping/Handling: Domestic (U.S. Address) Fee
Based on Order Subtotal: Up to $14.99, free; $15-
$59.99, free; $60+, free
Non-U.S. Address Fee Based on Order Subtotal:
Up to $14.99, fee $15; $15-$59.99, fee $16; $60+,
Rush Processing: Rush processing is available for an
additional $10 per “Ship to” address and provides
shipment within 2 business days of order receipt.
Shipment Method: Standard shipment is by United
Parcel Service (UPS) Ground Delivery Service (street
address required). Allow 7-10 days for delivery from
date order is received.
Shipment Methods Other Than UPS Ground Delivery
Service: Shipment methods other than UPS Ground
Delivery Service are available by request but will incur
an additional charge. Contact the Order Department at
800-374-2721, ext. 5510 for additional information.
Claims: Damage, shortages, or defective items must
be reported immediately upon receipt. Claims made 1
month or more following the invoice date will not be
Refunds: NO REFUNDS; ALL SALES FINAL.
Returns: Independent Study Exams cannot be returned
except due to an error by the APA Order Department.
DOCUMENTATION OF CE CREDIT
Hardcopy Exam Purchasers: Documentation of CE
credit will be mailed to you upon your successful
completion of the exam (score of 75% or higher).
The documentation is dated according to the date
the answer sheet is received in the APA CEP Office.
You will receive your certificate approximately 15
business days from the date we receive your exam.
Online Exam Purchasers: Documentation of CE credit
is immediately available upon successful completion of
the exam (score of 75% or higher). The documentation
is dated according to the date the exam is completed.
The completion date on the documentation of CE
credit cannot be changed. There are no exceptions to
APA Book-Based and Article-Based Programs:
There are no deadlines to complete these programs.
The deadline to complete the program and earn CE
credit is based on your state board requirements.
For the most up-to-date information, please contact
your state board directly.
Video On-Demand Recordings and Interactive
Classroom: All video on-demand recordings and interactive classroom programs have a specified access period.
You will have access to view and complete your course
for 12 months from the time of your purchase.
Discontinuation of Exams: Older programs or out-of-print books are rotated off our current list. Those
who have yet to return exams are given 1 year to
Pass/Fail: A passing score on an examination is 75%
or better. You are allowed two attempts to successfully
complete the program.